Client info 2018-03-16T14:57:14+00:00

Arrival

Please arrive 5 – 10 minutes early for your appointment to allow a stress free book-in, fill in a record card and to enjoy your valuable chill out time. Being on time for your appointment is very much appreciated. Regretfully late arrival for your appointment will result in a reduction of your treatment time. This is a courtesy to our other client

Cancellation Policy

Time is precious, we respect yours we ask you to please respect ours…….  Our computerised system sends a text message to the mobile number you provided on booking, 24 hours before your appointment, PLEASE REPLY ‘C’ TO CONFIRM. If you call us to change your appointment at the time you receive the text there will be no charge, however if you dont notify us im afraid there will be a 50% charge of the treatment booked, our system will automatically add this to your next appointment. If you simply do not attend your appointment there will be a 100% charge on your next appointment. If you arrive late and a treatment cannot be carried out a charge will also be incurred.

Gift Vouchers

Treat someone special with an Elysium experience, gift vouchers make a thoughtful gift for any special occasion and can be purchased over the telephone with a debit or credit card. Vouchers are valid for 6 months and can be for a particular treatment or stated amount which can be spent on both products or treatments but not special offers or courses of treatments. Please note that vouchers are loaded on our system on the day its purchased, the system will automatically delete the voucher exactly 6 months after this date, expired vouchers cannot be used without exception, you are advised to book at least 1 month in advance to secure an appointment before the voucher expires.

Car Parking

There is ample parking here at the Elysium, the street in front of the salon is free parking, however at busy times there is a car park 1st left after the salon, which we would ask you to use. Parking outside the salon is accepted however please be aware of surrounding residents and their homes.

Terms & Conditions

A minimum deposit of 50% of the treatments total value is required when booking any package, party package or multiple treatments exceeding 1 hour. This is non-refundable if cancellation is made with less than 48 hours notice.

All treatment times quoted on the website are approximate and include undressing/dressing if applicable.

Consultations are complimentary & confidential.

When booking with a gift voucher you must quote the number, you are advised to book at least a month in advance, to ensure an appointment before the voucher expires.

Expired gift vouchers cannot be used without exception.

Please turn off the volume on your mobile phone.

The Elysium cannot be held responsible for any loss or damage to personal items, please leave valuables at home.

Although we love children, we respectfully ask that you do not bring your children with you to your appointment, this is for the comfort of other clients who may have escaped their own families to enjoy some peace and quiet.

In the unlikely event that you have any cause for complaint please inform a member of staff before you leave. We will do our utmost to ensure your satisfaction.