This month we will see a change to our in-house management system. The change will benefit everyone by making all documentation fully automated and transparent. As you can imagine this will be quite a task and unfortunately, we will need everyone to fill out a salon consultation form, you will only need to do this once.
The new system will be set up to send out various consultation forms depending on what treatments you book. With the introduction of our skin clinic and the various new treatments we now offer, for insurance purposes we must have the correct paperwork which is one of the reasons we have made the decision to move to a better provider.
We also want to become more consultative as regards skincare. We will have an online skincare questionnaire that you can fill out at home and send to us so we have the time to fully analyse your skincare wants and needs and recommend a course of in salon-treatments and homecare.
As with any in-house treatments, one facial is never going to fix problematic skin and in most cases a number of treatments will be needed. We will also be able to share our very own case studies and success stories, all we ask is that you ‘Trust the process’.
We need to do this huge task in stages so on Sunday/ Monday 4th and 5th September we will start to move our clients over to the new system if you have an appointment booked this will generate a new consultation form, you will only need to do this once. Depending on the treatment you are booked in for this may generate another consultation form. We understand form filling can be laborious but we must have the correct paperwork for insurance purposes, this protects everyone.
Once we have successfully moved over to the new system we can then move to the next stage where you will be able to book your appointments online, manage your appointments change, move or cancel, book special offers, purchase gift vouchers and more.
Please be patient we are hoping for a very smooth transition, however moving 15 years of business from one system to another is surly going to cause some issues please let us know if you think there’s a fault so we can rectify this straight away.
Laura